At Go Girl, our aim is for you to be fully satisfied with every item you buy. However, we understand that there may be instances where this is not the case, and we are here to assist you in such situations.

Please be aware that unless the item you have purchased is found to be faulty, all costs associated with returning the item will be the responsibility of the customer. 



Should you wish to return or exchange an item online, start by completing the returns form which will have been included in your order.

To be eligible for a refund or exchange, an item must be: 

✔️ Returned within 30 days from the date of delivery

✔️ In its original packaging 

✔️ In its original condition (unworn, unwashed and unused with all tags and protective stickers attached)

❌ We do not offer returns/exchanges on sale items unless faulty

❌ Due to hygiene reasons you cannot return swimwear or earrings



Should you wish to return your online order to one of our bricks and mortar stores, the in store returns policy of exchange or credit note only (no refunds) will be accepted.


 Go Girl Hervey Bay 

📞 0438 776 818

🏠 415 The Esplanade, Torquay, Hervey Bay 4655 


Go Girl Airlie Beach 

📞 (07) 4948 1785

🏠 370 Shute Harbour Road, Airlie Beach 4802



We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to email immediately so we can rectify the problem at no cost to you.



You are always entitled to a refund if a consumer guarantee is not met.

Our number one priority is keeping our customers happy! If you believe our products haven’t stood the test of time, our friendly team members will be able to assess your product for faults.

If you ordered one of our precious cargo pieces, please note that we take no responsibility for damages during transport.


To avoid any delays, before you send your item back ensure to:

✔️ Take a clear photo of the fault (blurry or far away photos will not be accepted) 

✔️ Email us at with the image and a description of the fault 

✔️ Include your full name, order number and date in the email

Once we receive your email we will then advise you on how we will proceed with your return. 



Go Girl products are delicate and require a gentle hand-wash only in cold water with a mild detergent (hot water can cause dye to run and clothing to shrink). We will not be held responsible for items of clothing that have been incorrectly cared for.

Need a little more assistance? Email 💌