HOW DO I CONTACT GO GIRL'S CUSTOMER CARE TEAM?

If you have any further inquiries, concerns, or feedback, please feel free to reach out to us at support@gogirl.com.au, and we will gladly assist you.

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HOW LONG DOES IT TAKE GO GIRL TO REPLY TO MY QUERY?

While we strive to provide prompt assistance, please understand that it may take up to 48 hours for us to respond to your inquiry. Please note that response times may vary during weekends and public holidays.

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HOW CAN I TRACK MY ORDER?

After your items have been shipped and picked up by the courier, you will receive an email containing a tracking number and a link. This will allow you to track your parcel and stay updated on its whereabouts.

If you have not received the tracking number within 48 hours of placing your order, please notify us promptly. Occasionally, these emails may end up in your junk inbox, so please check there as well.

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IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER?

If you require immediate modifications to your order, kindly send us an email along with your order number and the necessary adjustments. However, please note that if the parcel has already been shipped, changes cannot be accommodated.

Once your payment has been processed and the order is finalised, it will be subject to the returns policy. It's important to note that once the order has left our warehouse, we are unable to alter the shipping address as it becomes the responsibility of the courier company.

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HOW DO I KNOW WHEN YOU HAVE RECEIVED MY RETURN?

Once your return is received, it will be processed within 3 business days. You will receive an email notification containing your return information once the processing is complete. This email will serve as confirmation that we have received your return.

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DO YOU OFFER INTERNATIONAL SHIPPING?

We provide international shipping services to customers worldwide. For specific details regarding shipping costs and estimated delivery times, please consult our shipping section. Please be aware that any customs fees or import duties are the responsibility of the customer.

If you require further assistance please don't hesitate to reach out to us at support@gogirl.com.au