Help & FAQ
How do I place an order?
Ordering online from GO GIRL is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Bag’. You can review the items in your Bag at any time by clicking on the ‘My Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.
How do I checkout?
Once you have your desired items in your Bag, simply click the ‘Check Out’ button. You will then be prompted to either sign in to your account or to create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!
I’ve just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at isales@gogirl.com.au
I’m unable to place my order. What do I do?
If for any reason you are unable to place an order online please email our Customer Care team at [email protected].au and we'll be glad to help.
Did you receive the order I just placed?
After you place your order on www.gogirl.com.au, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email or your order is not visible in your account page, please write to our Customer Care team at [email protected]
Can I cancel/make changes to the order I just placed?
We're certainly happy to make any changes to your order prior to shipping. We try to process orders very quickly, so changes and cancellations cannot always be fulfilled. You should immediately contact our customer care team at [email protected] with your change/cancellation request details included in the email. We'll then get back to you to confirm if we are able to make your requested changes.
Do you have a size chart?
We provide size guides for most products but if you have further questions on sizing please contact our Customer Care team at [email protected]
Can I cancel my order without being charged?
All orders that have been cancelled before being shipped will be refunded to your method of payment. Unfortunately, we are not able to cancel an order after it has already been shipped.
How can I check the status of my order?
Simply sign into your account and select "View My Order Status". In doing this, you can check the status of your order and see when your package has been shipped.

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped, that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For orders within Australia, please allow 2-5 business days from the date of shipment for your parcel to arrive.

For International orders, please allow 5-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national holidays and the delivery time frame excludes delays caused during international customs processing.
I’m having difficulties purchasing a Gift Card. What do I do now?
We are more than happy to manually process the gift card for you if you are experiencing technical difficulties. Simply send our Customer Care team an email at [email protected]
What if the item I am interested in is sold out in my size?
Our items can sell out within hours and we are not always able to restock them but we always do our best to ensure full size ranges are available.